Effective Date: [Insert Date]

At Atlasgas (“we,” “our,” “us”), we strive to provide excellent propane delivery services to our residential and commercial customers. If you’re not satisfied with your service, we offer a refund policy that ensures your peace of mind.

1. Refund Eligibility

We offer a one-month refund policy for propane deliveries. To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days from the date of delivery.
• The refund request must be for valid reasons, such as billing discrepancies, service issues, or delivery problems.
• Refunds are not applicable for any customer-requested cancellations or changes after the delivery has been completed, unless the service was significantly different from what was agreed upon.

2. How to Request a Refund

To request a refund, please contact our customer support team via the following methods:

• Phone: (833) 394 – 2393
• Email: accounts@atlasgas.net

Please include the following information when submitting your refund request:

• Your name and contact details.
• Order number or delivery reference.
• Reason for the refund request.
• Any supporting documentation (if applicable).

3. Refund Processing

Once your refund request is received, we will process it within 7-10 business days. If your refund is approved, the funds will be credited back to your original payment method. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

4. Exceptions

The following situations are not eligible for refunds:

• Service interruptions caused by events beyond our control (e.g., severe weather, natural disasters, etc.).
• Delivery delays that do not significantly impact the quality or safety of the service.
• Issues related to incorrect customer information provided at the time of ordering.

5. Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us:

[Your Company Name]
Phone: (833) 394 – 2393
Email: accounts@atlasgas.net
Address: San Jose, California